What do you need help with?
Accounts
What is my LocaleProfile?
You, the user, are an important part of Locale. Your Locale Profile allows others to see your activity – pictures you’ve uploaded, reviews you’ve provided, businesses you’ve recommended – as well as the ability to connect with others within the site. Upload a profile picture, ‘Like’ another’s review, or check out what businesses your friends have recommended lately.
Reviews
What do I write in my review?
We welcome users to share all aspects of their experience: the good and the not so good. Feel free to post a review giving an honest and relevant depiction of your experience. We do not permit dishonest, slanderous, or spam-y feedback, and reviews of this type will be promptly removed.
Once I write a review, can I edit it?
Yes, you can edit the review on the business’ profile page.
Can I write multiple reviews on the same business?
No, a user can only post one review per business. Our Terms of Use do not allow shill or spam reviews and they will be removed.
I'm a business owner, how do I dispute a review?
If you think a review violates one of the guidelines listed in our Terms of Use, you can ask to have it removed. Just send an email to customerservice@locale.ng and include a link to your business profile page, the name and date of the review and which guideline you think the review violates. If our content moderators agree, the review will be removed.
Photos
How do I upload photos?
You can upload photos directly on a business’ profile page. Make sure you’re logged in to your Locale.ng account. Then click “PHOTOS” on the business’ profile page and scroll down to “Add Photos.” Note that you can upload one photo at a time. Photos won’t be cropped but they may be scaled down to fit within our borders. Keep in mind that you need to have the legal right to use any picture you upload (and just because it’s been posted somewhere else on the Internet doesn’t mean it’s okay) and we will remove any picture that we have reason to believe you do not have the rights to.
Business Listings
How can I correct incorrect information about a business?
Unfortunately we don’t currently have a way for our users, other than business owners, to add, close or edit businesses. If you own a business you can correct information by unlocking or “claiming” your business on the Locale.ng profile page. You’ll need to verify that you own the business by entering a verification code that is sent to your business phone. Once claimed you will have the opportunity to make edits and add content to your business profile page. If the phone number, address or other business information is incorrect you can contact Customer Service at customerservice@locale.ng
Why is my business listed on locale.ng?
Our goal is to provide comprehensive business information to all of our users. As an online directory we strive to connect consumers to local businesses, and help local businesses find new customers. We only use publicly available information to create basic listings on locale.ng.
Search
How is Search ranking determined?
The businesses in a search result are primarily determined by the keywords that classify a business and where it’s located relative to the location searched. The order businesses appear in is based on several factors including reviews and photos from the community, expert opinions and the content business owners have provided.